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Shipping & Returns

[International Shipping]
Delivery to All Locations Except China
We calculate your shipping costs based on the total weight. To make it very easy for you, they are shown next to each product. Items are sent under Registered Airmail for all the international orders. Items will be sent on next working day after payment received. Please take noted that Saturday, Sunday and Public Holidays of Hong Kong (like New Year, Easter, Christmas) are not counted as working day.

To save the shipping cost, you can combine the items in one shipping if you have more than one favorite items. We will let you know how much is the total shipping costs after you complete your order.

Registered Airmail are the most economic and popular option for international delivery. There is a tracking number supplied with this service. The estimated delivery time is 7-20 days, depends on location.

By UPS, FEDEX, DHL, EMS etc are also available for shipments. However, the delivery fare is rather expensive than Registered airmail. E-mail us if you want to chose those shipping agents, shipping charge will be quoted separately. The estimated delivery time is 3-7 days, depends on location.

Delivery To China(Express courier)

We are using S.F. Express for the delivery to China. However, other shipping agents will be used if the location in China are not covered by S.F. Express. Tracking number will be email to you once the item sent. The estimated delivery time is 3-7 days, depends on location.

Local Delivery

Local Buyers can enjoy the free standard mailing. We will notify the customer by email or whatsApp once the items has been mailed out. The estimated delivery time is 1-3 days.

Registered Mail

Due to the risk of items loss and no tracking number in standard mailing, to receive your items safely, we recommend you to use the registered mail. Tracking number is available with this service. Charges at HK$ 13, the estimated delivery time is 1-3 days.

Face to Face Delivery (Cash paid only after item check)

Face to Face Delivery is available only for Local buyers. However, time and meeting Locations are depends on the convenience of both.

Please contact us for the meeting details by email : sales@qminitoys.com or telephone number : 92079271

We accept the following payment method :

Local Buyers : cash, bank transfer*
Overseas Buyers : PayPal, Remittance (T/T)*
China Buyers : Alipay

*Please mark the order number & your contact number on the bank transfer advise, then email or whatsApp us once the payment done.

PayPal - An instant and safe way to make online payments. If you have a PayPal account, you can pay quickly and convenient by PayPal.

Currency conversion

Qminitoys.com is based in Hong Kong, so prices are shown in Hong Kong Dollars (HK$). When you pay in HK$ with an account that uses a different currency, the exact rate is determined by the conversion rate used by your bank, or PayPal.

Return Policy

Out of Stock / Sold Out :

If the rare case happens that an item you ordered is out of stock, we will contact you before we ship your order to discuss a possible replacement or refund of that item.

Returns :

We are confident you will delighted with every purchase from Qminitoys.com. If you would like to return your item(s) with reasonable reason, you will have 3 days in which to do so. PLEASE ALWAYS CONTACT US BY E-MAIL FIRST BEFORE SENDING BACK ANY ITEM. Please send all items in perfect condition back including all tags and packaging and unused. Refund or Exchange is not allowed once the items have been opened or used.

You will need to include your name, address, phone number and e-mail address plus your order date and order number (if known). A photo of the return item is definitely good for us to facilitate the process. Please also notify us the reason why you are returning the item.

Refunds will be credited to your account 2-3 working days within receiving the returned item. We will refund you the total amount minus shipping costs already incurred.

All the toys we sold are from Original Re-ment and Megahouse, including the packaging and finishing. Buyers should understand that there is a rare case of paint loss or crack on the toys. Qminitoys.com will not accept these for the reason of return or refund. Thank you for your understanding.

For all other enquiries, please email us at sales@qminitoys.com
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